Frequently Ask Questions

Here you will be able to find the answers to the most common questions.

Software requests, RRP, Find Core

Q. How do I get started?

See here under New Users.

Q. Can the Core process samples before they get on the instruments?

No, not at this time. The user is repsonsible for processing their own samples. If you are interested in this type of sample processing service to be added, please send the Director an email, so we can document the request for that type of service.  In the interim, if you are looking for a full service where they will consult, process, run samples, and/or analyze, please see here for the Core Immunology Lab (CIL).

Q. I am having trouble getting started with iLab, what should I do?

UCSF has selected iLab solutions as the enterprise-wide core facility management system to replace MyCores. RRP is supporting this management system, to find more details please visit:

If you are still having trouble accessing iLab, or you would like to expedite your request please reach out to UCSF's iLab Helpdesk at [email protected] .

Q. How do I get associated to my PI's group?

During the registration process, certain institutions allow users to select the PI they work with. When a user selects you as their PI, the PI will need to update the membership request. Quick guides for PI's / Lab Managers can be found here How to manage a Group/Lab , essentially:

Approve a User’s Membership Request to the lab upon registration:

  1. From the Menu at top, left side corner.
  2. Hover above "My Groups" and select respective Lab Group name.
  3. Select "Membership Request & Speedtypes" tab.
  4. PI can choose to 'Accept' or 'Reject' the membership request. If accepted, the user will be added to the group/lab. The PI/Lab Manager will then be able to assign funding to the user.

If you already have an iLab account, and are associated to a different lab or in need to be associated to an additional lab you can request access by clicking on Menu > ‘My Group’ -> ‘Request Access’ and search for the lab that you need access for to receive access to multiple labs. If you run into any issues please email UCSF's iLab Helpdesk at [email protected] .

Q. How do I get speedtypes added to my profile?

If you want to add speedtypes to your profile, you’ll need your PI or whomever they’ve delegated as the Lab manager role to do it through iLab. Quick guides for PI's / Lab Managers can be found here How to manage a Group/Lab , essentially:

Add/Change a User’s Associated Speedtype

1. From the Menu at top, left side corner.

2. Hover above "My Groups" and select respective Lab Group name.

3. Select "Membership Request & Speedtypes" tab.

4. Use the interface to assign/unassign access to funds for each of your group members (the "Fund Grid").

If you are still having trouble accessin iLab, or you would like to expedite your request please reach out to UCSF's iLab Helpdesk at [email protected] .

Q. I see my speedtype has a Warming with an expiration date, can I still use it to schedule instruments?

Please do not use any speedtypes that may have an expiration date on the concurrent month. Any speedtype with an expiration date before the next billing cycle occurs (2nd day of following month) will not be able to be processed.

Q. How do I update my iLab role to Lab Manager?

Please submit the request through UCSF's iLab Helpdesk at [email protected] , add any relevant information, and CC your PI.

Q. How do I edit, modify, or cancel my time?

See here for scheduleding and cancellation rules. 

Q. Will I be charged for the entire scheduled time even if I finish early?  

Yes, we bill by scheduled or actual, whichever is greater, in order to provide experimental flexability.  Try not to overbook or block times.  See here for more info on rules and scheduling.

Q. Can I cancel after the fact or reduce my time if I finish early?

No, we bill by scheduled or actual, whichever is greater, in order to provide experimental flexability.  Try not to overbook or block times.  See here for more info on rules and scheduling.

Q. Can you adjust the times for billing if someone went into my time?  

Yes. Please contact us and let us know.  We know the usage can go over and under, but if it's over 15 minutes, then the proper party should be charged.  Please book the appropriate time.

Q. Can you adjust the times for billing if someone else wants my excess time?  

Yes. Please contact us and let us know along with the other user who wants the excess time.  

 

coming soon:

Flow Cytometry
Sample Prep
Reagents
Panels
OMIPS
Instruments
Analyzers
Cell Sorters
Controls
QC
Instrument setup
Compensation
Running samples
Data Analysis
Long term studies
Standardization
Standardizing multiple instruments
Grants
Mass Cytometry
Genomics
Don't see your question here?  Contact us.